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FAQ

Frequently Asked Questions


Please visit our online design system. There is an intuitive user interface, which will navigate you through the design proccess. If you feel stuck, please refer to our “How-to” videos on our YouTube channel. Or contact us directly aand we will be able to assist you.



We are excited to open our new bronze plaques website and office for American market.

Our main office and showroom is in Australia: 6/13 Port Kembla Drive,Bibra Lake, WA 6163.

And now, we also have an office in Canada: 1101 Eagle Ridge Drive, Oshawa, Ontario L1K 0L8.

All of our products can be ordered online, or you can contact us for a free design and quote if you wish to let our design team handle it for you.



Our market is NOT limited to America and Canada.

Extra charges will apply to deliveries outside of the US and Canada.

If you live within Australia, go to our Australian-based website for full support.

Please contact us in regards to an overseas order and we would be happy to help.



No.
A soft cloth and soapy water is all that is required for cleaning. Rinse and dry your plaque, then buff with clean soft cloth.

Do not use any abrasive cleaners or materials as these may damage your bronze plaque.



Every cemetery has rules and regulations.

You must check with the cemetery prior to purchasing a bronze plaque memorial.

If you would like to contact us, we can contact the cemetery on your behalf to check eligibility.



Once we receive the paid order it will take 4 to 6 weeks for you to receive your plaque.



We are able to meet specific dates such as for an anniversary. However keep in mind, sometimes unforeseen circumstances can arise causing a small delay so the more time allowed the better.



We are able to produce certain products within a shorter time frame. Please contact us for a quote as a surcharge may apply.



Our sales and design team will be more than happy to assist.



We can design a plaque for you based on your individual needs. Whilst custom designs do incur some extra charges, you are limited only by your imagination in what you could achieve with a custom plaque. Please feel free to discuss your ideas with us. Design fees and specialist manufacturing fees will be incurred.



Generally, the cost of Forever Shining products is determined by the size of the item and the quantity and size of any photos, motifs, logos,text, etc. that are applied to the product. Larger, more complicated products will cost more than smaller less complicated products of the same type.

An itemized price of your personalized design is available by clicking “Check Price” on the design screen of your chosen product.

General information about the pricing of products is available on the “Product” page.



We can provide simple, straight forward instructions for installing plaques. Alternatively, an experienced builder or handyman could install your plaque for you.



We can even design a plaque from a verbal description. We recently had a customer who wasn’t particularly tech-savvy, the description they gave us was as follows:

“We are computer illiterate can only do emails and basics, can’t draw etc. But I was looking at a plaque that has a full background of farm life including what Mum and Dad had and liked and means something to them, like a windmill, tractor, few sheep, chooks, red cloud dog of dads, mum loved her flowers under the red flowering gum tree. I love the look of the Marilyn, James Dean and Captain Thunderbolt plaques how they look full; I love the look of your laser-etched headstones as well on the black granite how the teddy, flowers & little girl are in the background with wording on side. The picture of the lady and flowers gumnuts. I hope you get what I mean because I’m not a great explainer but I know what I want I just need some help. Thanks”

We created a mock-up based on the description we were given and with only a few small edits the customer was more than happy to proceed with the plaque.